Knowledge of best practices around data security Supporting Microsoft solutions; especially cloud based O365 & Azure, Active Directory etc. Troubleshooting technical issues across different operating systems, various software and hardware, including laptops & desktops, peripheral devices and printers Video Conferencing troubleshooting, including MS Teams and various hardware vendors Providing technical guidance on applications and security practices as well as preparing documentation and manuals Procurement and asset management Mobile device deployment and support Supporting employee technology lifecycle i.e., hardware, software, mobile, peripherals Technical support for onsite and offsite events Experience partnering with external vendors Hands-on experience with ITIL methodology (definitely a plus) Ability to understand user needs and make right judgment calls Ability to draft procedures and documentation, train users in technical topics, and interact positively with higher management Ability to work independently with minimal supervision - must be a passionate and motivated self-starter that can drive initiatives and take ownership of work Excellent communication and written skills when working with end users Fluency in German and English, both spoken and written Resilience in learning from mistakes and applying lessons quickly to new situations Willingness to learn new technologies quickly and with minimal guidance Passion about helping users and delivering satisfaction even when facing difficult circumstances Thrive on technical challenges and takes pride in solving them Team spirit and feel comfortable with helping others to be successful We are looking forward to receiving your application! Join our GATX team and let’s make railcar leasing easier together.

Support Specialist (m/f/d) Your main responsibilities: IT and Desktop Support/System Administration Providing support to all colleagues in Service Desk team Analyzing available and obtaining additional information from the customers or different support tier agents to determine root of the issue