Proven experience (12+ years) in a senior People Operations role, with a strong focus on European markets and international HR management Demonstrated success in leading and developing high-performing teams, both directly and indirectly, across multiple regions In-depth knowledge of HR operations, including employee lifecycle management, HR compliance, payroll, taxation, social security contributions and benefits administration Strong understanding of global employment laws and regulations, with the ability to navigate complex compliance issues, as well as navigate the teams through internal and external audit processes Exceptional leadership, communication, and interpersonal skills, with the ability to influence and engage stakeholders at all levels Strategic thinker with a hands-on approach to problem-solving and process improvement Experience with HRIS (ideally Workday) and other HR technologies, with the ability to leverage data, systems and AI to drive operational efficiency Ability to manage change and organisational transformations effectively and lead People Operations initiatives in a dynamic, fast-paced environment Fluent in English and German; additional languages are a plus

We''re looking for a passionate and driven Head of HR Operations Europe (m/f/d) who will help us shape our People Operations unit, bring our team to the next level and, have the most direct influence on our success. We’re seeking a dynamic and experienced leader to oversee HR Operations across Europe, reporting directly to the Director of People Europe and India. In this role, you’ll drive operational excellence, lead international teams, and shape the People Operations strategy to enhance employee experience, compliance, and efficiency across the region. About the Role Develop and implement a People Operations strategy with a particular focus on consistent, accurate and compliant payroll, benefits and mobility administration, to enhance operational excellence, streamlining processes and ensuring efficiency Ensure the efficient, effective and compliant delivery of People Operations services across all European regions, including employee lifecycle management, HR-, payroll-, tax- compliance, payroll, mobility, benefits, and HRIS management Drive optimization and excellence in payroll processes across Europe, ensuring local teams and external payroll providers deliver high standards in areas such as Payroll Data Preparation, Validation, Third-Party Coordination, Payroll Review, Discrepancy Resolution, Financial Reporting, Data Privacy, Reconciliation, Post-Payroll Processing (including employee queries), Audit Reviews, and KPI Tracking Standardize and optimize “Hire-to-Retire” People Operations processes to ensure consistency, efficiency, and compliance across all regions in close alignment and partnership with the HR Tech team Lead initiatives to enhance employee experience and engagement through streamlined processes and responsive HR support Build and maintain strong relationships with regional HR teams, People Partners, Talent Acquisition teams, Compensation & Benefits, People Experience, Finance and Accounting stakeholders and Business Leaders to ensure alignment and support for global People Operations initiatives Act as a key point of contact for regional HR teams, providing strategic guidance and support on complex People Operations issues, local and global, internal and external audits as well as internal and external reporting Lead and guide the external payroll service provider, monitor and evaluate their performance to enhance quality and efficiency Ensure that necessary information to Accounting is provided, related to pensions and personnel-related provisions Change Management: Drive and support transformation towards more efficient, streamlined and excellent People Operations standards, ensuring that People Operations processes are adaptable and scalable to meet the evolving needs of the business Lead communication and training initiatives related to People Operations transformation, ensuring that teams are well-prepared, informed, and fully engaged, keeping all stakeholders aligned and up to date Compliance and Risk Management: Ensure compliance with local, regional, and global employment laws and payroll tax regulations, mitigating risks and ensuring that People Operations practices are legally sound Develop and maintain global HR policies and procedures that are aligned with the company’s values and strategic objectives