Firsthand experience in customer care Proficiency in German/French/Italian and English Ability to put the customer first in everything you do Highly motivated, proactive, team goals-oriented and able to prioritize Outside the box thinking and always look for opportunities to improve and optimize processes autonomously and involving others We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don''t meet 100% of the requirements, we still encourage you to apply. We want to hear from you!

Provide real-time Expert Helpdesk support by advising our outsourced customer service teams or handling more complex customer requests, reinsuring adherence to quality and operational standards for all customer inquiries (via e-mail ) Assist our customers by acting as an interface between external customer service teams and internal teams, including Customer Service Management, Quality Management, Traffic Control, Finance, Legal, and more Own dedicated and outbound support via email in emergency situations, as well as the full cycle of emergency after-care claims handling Take decisive action and providing our customer service team with guidance on claims settlement where documented processes are not applicable with Customer Satisfaction as your main goal Continuously contribute to the process changes and optimization to better serve our customers or regional organizations