Bachelor’s degree in Computer Science, Engineering, or a related field. Proven experience in a customer success or technical support role.(curious person that has the right mindset => 1 or 2 years of experience) Strong technical troubleshooting and problem-solving skills. Excellent communication and training delivery abilities. Experience in testing and quality assurance processes. Proficient in data analysis and interpreting system usage metrics. Fluent in English and French. Willing to travel 10-15% of the time.

The Technical Support Engineer will play a crucial role in providing exceptional customer support, training, and testing services. This role involves understanding customer needs, developing test scenarios, and leveraging data to improve the customer experience. We’re looking for a curious Technical Support Engineer Provide advanced technical support and resolve customer issues efficiently. Manage escalated technical troubleshooting, ensuring prompt resolution. Identify product training needs and conduct training sessions to ensure customers are proficient in using our products. Design test procedures and scenarios based on product specifications and customer feedback. Conduct thorough testing to ensure product reliability and performance. => Analyze system usage data and customer feedback to identify patterns and areas for improvement. Develop insights and recommendations to enhance customer satisfaction. Work with the product management and R&D teams to address escalated issues and provide a continuous customer feedback loop. Identify upselling and cross-selling opportunities during customer interactions. => know from Yasin, more presentive in presales phase, also interesting for technical Support Engineer, enough knowledge to think about upsell and cross-sell Collaborate with the sales team to support large, complex sales opportunities by providing technical expertise and ensuring customer